Refund Policy

You may cancel a hike booking at any time by emailing enquiries@badradventures.co.uk with your booking reference. Refunds are calculated based on when we receive your cancellation notice:

"Days before" means calendar days before the hike start date, not business days.

We rarely cancel, but when we do you're fully protected:

• Weather: If the Met Office issues a danger-to-life warning for the area, we'll cancel and offer a full refund or transfer.
• Guide illness: If we can't find a qualified replacement guide, we'll cancel with full refund or transfer.
• Minimum numbers: If a hike doesn't reach the minimum number of participants 7 days before the date, we may cancel and offer a full refund or transfer.

Refunds are processed back to the original payment method via Stripe. You will receive the refund within 14 days of our confirmation. The refund will appear on your statement within 5–10 business days after processing.

Stripe's processing fee (~1.5% + 20p) is non-refundable and may be deducted from the refund amount for voluntary cancellations.

At our discretion and subject to availability, we may offer:

• Transfer: Move your booking to a different hike date of equal or lesser value. Price differences must be settled before the new date.
• Credit note: A credit valid for 12 months toward any future Badr Adventures booking.

Email: enquiries@badradventures.co.uk

Please include your booking reference number. We aim to respond within 24 hours.

Your statutory rights under the Consumer Contracts Regulations 2013 are not affected. For full terms, see our Terms & Conditions.